1.1. Seller - UAB 1000 kostiumų, registered office address Verkių st. 31D, Vilnius, company code
302750199, VAT number LT100006758113. The seller's contact information is provided in the
1.2. E-shop - an electronic store located on the website at: www.loois.lt
1.3. Buyer - a person who orders or purchases goods in the Electronic Store.
1.4. Working day - every day of the week, except for Saturdays and Sundays and public
holidays, which are declared non-working days in accordance with the legal acts of the Republic
regarding the collection, storage, processing and storage of Personal Data and other related
aspects when using this e-shop.
1.7. Rules - these purchase rules, which describe the provisions related to the purchase of
goods in the Electronic Store.
1.8. Account - the result of the Buyer's registration in the E-Store, for which an account is
created, in which the personal data provided by him and the data on orders in the E-Store are
2. GENERAL PROVISIONS
2.1. These Rules are a legal document that must be followed by the Buyer and the Seller. The
Rules provide for the rights and obligations of the Buyer and the Seller, other terms and
conditions of the purchase and sale agreement and the provisions related to the purchase in
the Electronic Store. Before ordering goods in the E-shop, we recommend that you read the
2.2. You have the right to buy in the E-shop:
- able-bodied natural persons, i.e. y. persons who have reached the age of majority and whose
capacity is not restricted by court order;
- minors between the ages of 14 and 18 with the consent of their parents or guardians, unless
they are self-employed;
- legal persons acting through authorized representatives;
- authorized representatives of all the above persons.
2.3. By placing an order in this E-shop, the Buyer confirms that he has the right to purchase
goods in the E-shop.
2.4. In order to confirm the accuracy of the submitted data by registering the Account in the E-
Shop, an e-mail is sent to the Buyer requesting confirmation of the submitted data.
2.5. The goods are considered ordered when the Buyer receives a confirmation at the e-mail
address specified by the Buyer that the Buyer's order has been started. If the Buyer chooses to
pay for the goods at the moment of placing the order, the order shall be executed after the
moment of crediting the money to the Seller's bank account.
3. RIGHTS AND OBLIGATIONS OF THE BUYER
3.1. The right to withdraw from the contract of purchase and sale of goods
The buyer, when buying as a consumer, has the right to withdraw from the contract within 14
days without giving any reason. The withdrawal period will end 14 days from the date on which
the Buyer or a third party other than the carrier specified by the Buyer acquires physical control
of the goods or when the consumer orders more than one item and they are delivered
separately after 14 days from the date specified by the Buyer or the Buyer. a third party other
than the carrier has acquired physical control of the last item.
In order to exercise the right of withdrawal, the Buyer may provide information about this by
logging in to his Account and providing the return information in the Orders section. If the
Buyer has purchased the product without registering the Account, he may inform about the
return of the product by providing the information in the link sent to the Buyer in the e-mail
informing about the order confirmation. The buyer can use a free withdrawal form, but it is not mandatory. In order for the Buyer not to miss the withdrawal period, it is sufficient to notify the intention to exercise the right to withdraw before the end of the withdrawal period. If the Buyer decides to exercise the right to
withdraw from the sales contract, no later than 14 days from the date of receipt of the Buyer's
notice of withdrawal, the Seller shall refund to the Buyer the full amount received, including
delivery costs, except for additional costs has chosen a different delivery method than the usual
cheapest delivery method offered in the E - shop. When returning the goods other than
specified in the Rules 3.5. point, the direct cost of return shall be borne by the Buyer. The
money paid shall be refunded in the same manner as that used by the Buyer in the initial
payment transaction by returning the funds to the Buyer's account from which the goods were
paid for. The Seller shall not be liable for the non-execution or late order for the returned
goods, if the Buyer incorrectly provides the data required for the return. The Buyer must
immediately and in any case not later than within 14 days from the date of submission of the
request to the Seller to cancel the contract of sale of goods, return the goods to the Seller or
return them to the stores listed on the E-shop website.
The Seller has the right not to carry out the refund procedure until it receives the returned
goods or proof that the Buyer has sent the returned goods, whichever comes first. The buyer is
responsible for the impairment of the goods due to actions that are not necessary to determine
the nature, characteristics and functioning of the goods.
3.2. Return of Goods in accordance with the Rules 3.1. point conditions
The Buyer shall exercise the right specified in Clause 3.1 of the Rules only if all the following
conditions are met:
- the goods have not been damaged or their appearance has not been substantially altered;
- the product has not been worn and its consumer properties have been preserved;
- the product bears all the internal and external labels, protective films, etc., which have not
been damaged or cut at the time of purchase. If the removal of the label was necessary to
inspect the product, the Seller has the right not to accept the goods without labels, if it can
prove that it incurs additional costs (production of a new label, approval costs) or removal of
such labels cannot be restored, the product loses its originality.
The Buyer has no right to withdraw from the contract in accordance with Rule 3.1. return goods
which have been unpacked after delivery and which are unsuitable for return for health or
hygiene reasons: tights, stockings, socks and similar articles, knitted or crocheted underwear
for men, boys, women or girls, sewn for men, boys, women or girls'undershirts, nightdresses,
pajamas, bras and the like.
3.3. Product resizing
If the goods purchased by the Buyer are of the wrong size, the Buyer may return the purchased
goods and recover the paid money and order the goods of the correct size, except for the goods
specified in legal acts, which the Buyer has no right to change (return). In this case, the Buyer
will be obliged to return the goods of the wrong size and other provisions of the Rules provided
for in Article 3.1. and 3.2. points.
3.4. The right to return a defective product
The Buyer, having purchased a substandard product, has the right to submit a request to the
Seller within 2 years from the delivery of the product to the Buyer. In this case, the Buyer must
contact the Seller by e-mail. to the e-mail address or telephone number specified in the
Contacts; section of the E-Shop and provide information about your name, reason for
returning the goods, order number or contact details of the invoice confirming payment for the
goods (telephone number or e-mail address) , the bank account number and the name and
code of the bank holding this account, if the Buyer's request requires the refund of the money
paid by the Buyer for the goods or part thereof to the Buyer's account, and one of the following
- eliminate the defects of the item (repair the item);
- replace a product of the wrong quality with a product of the right quality;
- reduce the price of the goods;
- refund the price paid.
A product will be considered to be of good quality if (i) it meets the description and
characteristics specified in the Online Store (ii) it is suitable for normal use as other goods of the
same type (iii) the quality and characteristics of the product are as expected from another
goods of the same kind.
Goods sold in the e-shop, especially handmade products, can be made using natural materials.
Some properties - variations of the stripes, texture of the knit or color are not considered
defects or flaws. Only the highest quality materials are selected in the manufacture of the
goods, but their natural properties are unavoidable and should be accepted as part of the
individual appearance of the goods.
Upon request, the product can be returned to any LOOIS store listed on the E-Store website by
sending it through DPD self-service terminals or by courier. The Seller will carefully inspect the
returned goods and inform the Buyer at his e-mail address within a reasonable period of time
by providing information on whether one of the Buyer's requirements specified in this clause
will be met. The amount paid for the product will be refunded or the replacement of the
product will be completed within 14 days from the date of sending the Buyer an e-mail
confirming the refund of the amount paid or replacement of the product.
If the Buyer requests a refund of the paid price and such a request is justified, the Buyer will be refunded in full the amount paid by him for the item, including the shipping costs involved in sending the item, yes as well as the costs of returning such goods, if there was an error by the Seller in sending the goods.
The amount is returned in the same way that the Buyer chose when purchasing the product.
3.5. Methods of return
The Customer may return the goods in the Seller's stores specified on the E-Shop website (the
usual cheapest delivery method offered in the E-Shop) by sending them via the DPD parcel self-
service terminals. Returns are free.
3.6. The Buyer must pay for the purchased goods and accept them in accordance with the
procedure provided for in these Rules. If the Buyer, during the delivery of the goods, refuses to
accept the goods without important reasons, the Buyer must cover the costs of returning the
goods upon the Seller's request. The Buyer also undertakes to reimburse the costs required by
the courier when the Buyer does not accept the goods at the time agreed with the courier.
3.7. The Buyer undertakes to protect and not disclose to third parties the login details of the
Account. The Buyer is responsible for the storage of the Account login data provided to him, as
well as for any actions (data transfer, submitted orders, user comments, etc.) performed in the
E-Store after logging in to the Account and the consequences thereof. If the Buyer loses the
login details of the Account, he must immediately inform the Seller by phone number or e-mail
address specified in the Contacts section.
3.8. The Buyer is responsible for ensuring that the Buyer's data provided in the Online Store is
accurate, correct and complete. In the event of a change in the data provided by the Buyer in
the E-Store, he must update it in the My Account section or by notifying the telephone or e-
mail address specified in the Contacts section. In no event will Seller be liable for any
damages incurred by Buyer and / or third parties as a result of Buyer providing incorrect and /
or incomplete personal information or failing to amend or supplement the information as a
result of such change. If the Buyer provides Personal Data of third parties when using the E-
Shop, the Buyer is responsible for the lawfulness of the submission and use of such data.
3.9. In case of problems with the goods purchased in the E-shop, the Buyer may contact the e-
mail address or telephone number specified in the Contacts section of the E-shop. The Buyer
also has the opportunity to submit a request / complaint to the State Consumer Rights
Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: email@example.com, phone 852626751, on
the website www.vvtat.lt, to its territorial subdivisions in counties ) or fill in the application
form on the Electronic Dispute Resolution Platform at ec.europa.eur / odr /
4. RIGHTS AND OBLIGATIONS OF THE SELLER
4.1. The Seller undertakes to make available the services of the Electronic Store, the operating
conditions of which are determined by these Rules and other conditions published in the
4.2. If the Buyer pays for the goods, but cannot be contacted within the specified term
according to the chosen delivery method, the Buyer,s order is canceled and returned to the
4.3. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method
chosen by the Buyer, under the conditions provided for in the Rules.
4.4. When due to unforeseen circumstances related to the supply of goods or the fact that the
goods are not in stock, the Seller is unable to deliver the goods purchased in the Electronic
Store, the Seller has the right to terminate the sales contract by informing the Buyer. In this
case, the Seller may offer the Buyer a similar product of the same or higher quality and value,
informing the Buyer thereof using one of the contact details provided by him. If the Buyer
refuses to replace the product provided in the order with the product offered by the Seller, the
Seller undertakes to return the money paid by the Buyer to the Buyer's account from which the
payment was made within 5 working days. If within 2 (two) working days from the submission
of the offer the Buyer confirms his consent to change the product to the product offered by the
Seller by one of the indicated contacts, the Seller undertakes to pay the resulting price
difference. If the Seller is unable to offer the Buyer a similar product of the same or higher
quality and value, the order list shall be adjusted by removing the product that the Seller
cannot deliver and refunding the price paid by the Buyer.
4.5. The Seller reserves the right to remove any item from the Online Store at any time and to
remove or change any information on the Online Website. The Seller makes every effort to
fulfill the order of each Buyer, however, there may be exceptional circumstances that force the
order to be canceled after sending the order confirmation and the Seller reserves the right to
do so at any time.
4.6. If the Buyer decides to withdraw from the purchase and sale agreement and informs the
Seller thereof in accordance with the procedure provided for in Chapter 3 of the Rules, the
Seller shall return the amount paid by the Buyer in accordance with the procedure provided for
in Chapter 3 of the Rules.
4.7. If the Buyer uses the E-Shop in violation of these Rules, tries to damage the stability and
security of the E-Shop or otherwise violates the legal acts of the Republic of Lithuania, the Seller
has the right to restrict the Buyer's use of the E-Shop or cancel the Buyer's Account without
notice. In any case, the Seller shall not be liable for any loss or damage resulting from an attack
against information systems, viruses or other software or technologically harmful or harmful
material that may affect the computers, IT equipment, data or materials of the E-Shop use or
download its content, as well as the sites to which you are directed.
4.8. If the E-Store contains links to other websites and information of third parties, the said links
are provided for informational purposes only and the Seller does not control these websites,
regardless of their content or information. Therefore, the Seller accepts no responsibility for
any loss or damage arising from their use.
5.1. The price of the Product indicated in the E-Shop at the time of placing the order is final and
is valid for both the Buyer and the Seller, except in cases of obvious error. If the Seller
determines that the price of any goods ordered by the Buyer is incorrect, the Seller will inform
the Buyer as soon as possible and the Buyer will be given the opportunity to confirm the order
with the correct price or the opportunity to cancel the order. If the Seller is unable to contact
the Buyer, the order will be considered canceled and all amounts paid by the Buyer will be
refunded to the Buyer. Prices are subject to change at any time, but except as noted above,
changes to the price will not affect orders for which the Seller has sent an order confirmation.
Prices in the E-shop are in euros, including VAT. The price of the Product increases by adding
the delivery costs of the Product, which depend on the chosen delivery and payment methods.
5.2. The Buyer can order and purchase goods in the E-shop in one of the following ways:
- by registering in the E-shop and creating an Account, specifying the data that must be
provided during registration. The Buyer can log in to his Account by entering the e-mail address
provided during registration and the password created by the Buyer;
- without registering in the Account E-shop. In this case, the Buyer must indicate his name,
surname, e-mail address, telephone number, information about the delivery address.
5.3. Order confirmation will be provided to the Buyer at the Buyer's e-mail address specified at
the time of order confirmation.
6. PRICE AND PAYMENT FOR GOODS
6.1. Goods are paid for via electronic banking or direct debit.
6.2. The buyer undertakes to pay for the goods immediately. Only after the Buyer has paid for
the order, an order for goods will be formed.
6.3. Upon receipt of the Buyer's order, the Buyer's card will be authorized to ensure that the
payment card has sufficient funds to complete the payment transaction.
6.4. By clicking the Pay button during the order confirmation, the Buyer confirms that the
payment card is his.
6.5. Payment cards are verified and authorized by the issuer of the payment card, however, if
he does not authorize the payment, the Seller is not responsible for any delay or failed delivery.
6.6. The Buyer agrees that the Seller will submit the invoice in electronic form.
7. DELIVERY AND PICK UP OF GOODS
7.1. When purchasing goods in the E-shop, the buyer chooses the delivery method and provides
the exact delivery address.
7.2. The buyer undertakes to accept the goods himself. If he is unable to accept the goods
himself and the goods have been delivered to the specified address and on the basis of other
data provided by the Buyer, the Buyer shall not have the right to make claims to the Seller
regarding the delivery of the goods to the wrong entity.
7.4. Delivery methods and price:
- pick-up at the stores listed on the e-shop website (the cheapest delivery method in the cities
where the stores are listed) is free of charge in all cases.
- via DPD self-service terminals: free of charge if the order amount exceeds EUR 59, otherwise -
EUR 4.99 *.
- via DPD courier: free of charge if the order amount exceeds EUR 59, otherwise - EUR 4.99 *.
* Prices are subject to change based on partner offers at that time. Delivery charge is per order.
* Delivery to the Kursiu Nerija using courier services - 19.00 EUR, to the parcel terminal - free of
charge, if the order amount exceeds 59.00 EUR, in other cases - 4.99 EUR.
The exact amount of the delivery fee is indicated to the Buyer in the E-shop before confirming
the order. After the confirmation of the order, the amount of the delivery fee will not be
7.5. Delivery terms are given in the product descriptions. They are preliminary and subject to
7.6. The Seller shall be released from liability for violation of the terms of delivery of the goods
if the goods are not delivered to the Buyer or are not delivered in time due to the fault of the
Buyer or due to circumstances beyond the Buyer's control.
7.7. Upon receipt of the goods, the Buyer must check the condition of the shipment (whether
the outer packaging is not damaged) and sign the delivery and acceptance document of the
shipment. After the buyer has signed the delivery and acceptance document, the delivered
consignment is considered to be in good condition. If the Buyer notices that the packaging of
the delivered consignment is damaged (wrinkled, wet or otherwise externally damaged), the
Buyer must note this in the delivery and acceptance document of the consignment when the
goods are delivered by courier - write a report on packaging violations and inform the Seller. If
the Buyer fails to perform these actions, the Seller shall be released from liability for damage to
the goods and for discrepancies in the assembly of the goods, if these discrepancies can be
established by inspecting the outside of the goods. Buyers who have picked up their shipments
at self-service terminals and have noticed discrepancies must immediately inform the Seller.
7.8. The characteristics of all goods sold are indicated in the Electronic Store, in the description
next to each product. The Seller is not responsible for the fact that the color, shape or other
characteristics of the goods in the Electronic Store may not correspond to the actual size, shape
and color of the goods due to the characteristics of the monitor used by the Buyer.
8. PROCESSING OF PERSONAL DATA
The personal data provided by the Buyer is processed in accordance with the procedure and
9. FINAL PROVISIONS
9.1. The Seller reserves the right to change and supplement these Rules and other documents
related to these Rules at any time. Additions or changes to the Rules shall take effect from the
date of their publication in the E-Store. If the Buyer does not agree with the new wording of the
Rules, partial additions, amendments, the Buyer has the right to refuse them, provided that the
Buyer loses the right to use the services of the Electronic Store. When purchasing in the E-shop,
the rules valid at the time of placing the order apply.
9.2. The Parties shall be released from the performance of obligations under these Rules if they
cannot be performed due to unforeseen circumstances beyond the control of the Parties, which
are provided for in the Government of the Republic of Lithuania Resolution No. July 15 by
resolution no. 840 in the approved Rules of Discharge in the Event of Force Majeure and other
legal acts of the Republic of Lithuania.
9.3. All copyrights and other intellectual property rights to the textual or graphic content of the
E-Store belong to the Seller or a third party providing the content. It is prohibited to use or
distribute the content of the Electronic Store without the written consent of the Seller.
9.4. The Seller does not assume any risk and is unconditionally released from liability if the
Buyer has not read these Rules in detail, even though he has been given such an opportunity.
9.5. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these
Rules. All disputes arising out of the implementation of these Rules shall be settled by
negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of
the Republic of Lithuania.
9.6. Persons using this Electronic Store agree that most of the communication with the Seller
will take place electronically. The Seller will contact the Buyer by e-mail or provide information
by notifying it in the E-Store. The Buyer shall send all notices and questions by e-mail or by
contacting the telephone number specified in the Contacts section of the E-Shop.